Privacy notice

Last updated 27 October 2026

AeroSnag is a trading name of Escape Key Solutions Ltd (company no. 17481301), which is the data controller for the personal information described here. Data protection questions or requests: [email protected] or 07541 180890. ICO registration ZC283258.

How we fly responsibly

We’re a professional, insured drone operator registered with the UK Civil Aviation Authority. On every job we follow these rules:

  • We only fly over and photograph the property we’ve been booked to inspect, with the permission of the owner or someone authorised by them.
  • The camera is kept pointed at the roof and building being inspected, never at neighbouring homes or gardens.
  • We don’t fly up to, hover at or record into anyone’s windows, and we keep a respectful distance from neighbouring properties.
  • We don’t photograph people. If anyone is caught in the background by accident, we delete or blur that footage before delivery.
  • We fly within sight at all times, follow the CAA Drone Code, and check airspace restrictions before every flight, including airport zones and temporary restrictions.
  • We get permission from air traffic control before flying in any airport restriction zone.
  • We don’t fly in rain, strong wind or other unsafe conditions, even if it means rescheduling.
  • We’re happy to speak to neighbours before or during a flight and explain what we’re doing.
  • Photos and video are used only for your report. We never publish images of your property (for example on our website or social media) without your written permission.
  • We may refuse or stop a flight if we believe it isn’t properly authorised, isn’t safe or would intrude on someone’s privacy.

What we collect

  • Booking details: your name, email, phone number, property address and postcode, and any access notes you give us. For businesses: company name, billing email and purchase order number.
  • Inspection images: photos and video of the roof and exterior of the property you booked.
  • Your confirmations: a record that you confirmed permission to fly and accepted our terms, with the date and time.
  • Payments: handled entirely by Stripe. We never see or store your card details. We receive confirmation that you paid and the amount.

Why we use it, and our lawful basis

  • To arrange and carry out your inspection, deliver your report and take payment: performance of a contract with you.
  • To keep business and tax records: legal obligation.
  • To record your permission to fly and to protect neighbours’ privacy: legitimate interests (operating safely and lawfully).

We don’t send marketing emails unless you ask us to, and we never sell your information.

Follow-up emails

After your inspection we may send you a small number of related emails: an offer to re-check the roof after any repairs, a yearly reminder that your roof check is due, and occasional customer-only discounts on our services (never more than a few a year). We send these because you’re our customer (the “soft opt-in” allowed under the Privacy and Electronic Communications Regulations). You can say no when you book, and every email has an unsubscribe link. We never send other companies’ marketing.

Who we share it with

Only service providers who help us run the business, under contracts that protect your data:

  • Stripe, for card payments
  • Our website host in the UK, which stores booking requests
  • Google Workspace, for our business email
  • Dropbox, to deliver your report and photos through a password-protected link
  • postcodes.io, which receives your postcode only, to work out travel distance and check airport zones
  • Air traffic control at the relevant airport, which receives the flight location and time if permission is needed

Some of these providers may process data outside the UK, protected by approved safeguards such as the UK International Data Transfer Agreement.

How long we keep it

  • Photos, video and reports: available for you to download for 3 months after delivery, then deleted.
  • Booking and payment records: 6 years, as required for tax and accounts.
  • Requests that don’t go ahead: deleted within 12 months.

Cookies

This website uses one essential cookie to keep the booking form secure. There are no advertising or tracking cookies, so we don’t need to ask for consent.

Your rights

You can ask to see, correct or delete your information, object to how we use it, or ask us to restrict it. Email [email protected] and we’ll respond within one month. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Neighbours who are concerned about a flight near their home can contact us the same way.