Booking terms

Last updated 27 October 2026. These terms are between you and Escape Key Solutions Ltd, trading as AeroSnag.

1. What you’re booking

A visual inspection of the roof and exterior of the property you name, carried out by drone, with a photo report. It shows what can be seen from the air. It isn’t a structural survey, a building survey or a guarantee that the roof is free from defects, and we don’t inspect inside the property.

2. Permission to fly

When you book, you confirm that you own the property or are authorised by the owner to give us permission to take off from, land on and fly over it. We only inspect the property named in the booking. We may decline or stop a flight if we believe permission hasn’t been properly given, if it would intrude on someone else’s privacy, or if it isn’t safe or lawful. If we decline for that reason before flying, we refund you in full.

3. When we fly

We aim to fly within 48–72 hours of confirming your booking, often within 24 hours. We can’t fly in rain, strong wind or other unsafe conditions. If the weather stops us, we move you to the next safe window at no extra cost and tell you as soon as we can. If we can’t fly within 7 days of the planned date, you can cancel for a full refund.

If the property is in an airport flight restriction zone, we request permission from air traffic control first, and the airport-zone fee is the airport’s charge for that permission, passed on at cost. If we find permission isn’t needed, we remove the fee. If permission is refused, we refund everything you’ve paid, including that fee.

4. Your report

We send your report within 48 hours of the flight, usually within 24 hours. It’s available to download for 3 months, then deleted, so please save a copy.

5. Prices and payment

The price you see when you book is the price you pay. We aren’t currently VAT-registered, so no VAT is charged. Card payments are processed securely by Stripe. If you reserve and pay later, payment is due before we send your report. Business invoices are payable by bank transfer within 14 days of the invoice date.

Discount codes apply to the roof check price only, can’t be combined, and must be valid on the day you book.

6. Cancelling

If you’re a consumer, you have 14 days from booking to cancel. Because you ask us to carry out the inspection promptly, if we’ve already flown when you cancel, we may charge for the work done, and once the report has been delivered the right to cancel ends.

You can also cancel free of charge up to 24 hours before the agreed flight time. Cancellations with less notice may be charged the travel fee and any airport-zone fee already incurred.

7. Our responsibility to you

We carry out the inspection with reasonable care and skill and carry £1 million commercial drone insurance. We’re not responsible for defects that can’t reasonably be seen from the air, or for decisions you make based on the report without getting advice from a qualified roofer or surveyor where needed. Nothing in these terms limits your statutory rights or any liability that can’t legally be limited.

8. Problems

If you’re unhappy with anything, contact [email protected] or 07541 180890, and we’ll put it right where we can. These terms are governed by the law of England and Wales.